Refund & Returns Policy
Effective date: April 10, 2026 ยท Last reviewed: April 10, 2026
Your satisfaction is our priority. If something isn't right with your order, we're here to help. Please read this policy carefully so you know exactly what to expect. For any questions, contact us at [email protected] or +1 2292614240.
Applies to: WorkPilot Digital LLC - 586 W MAIN ST AUSTIN IN 47102
Our 14-Day Return Window
We offer a 14-day return window from the date your order is delivered or accessed, subject to the eligibility conditions below. After 14 days, we cannot accept returns unless the product is defective or not delivered.
To be eligible for a return, your item must be:
- Unused and in its original, unaltered condition, if applicable to downloadable files
- Not accessed, downloaded, or heavily used beyond initial delivery where applicable
- Accompanied by the original order number or proof of purchase
- Free from misuse, tampering, or modification by the customer
Items Eligible for Return
- Duplicate purchases made in error
- Incorrect product, file, or version delivered
- Non-functional or corrupted digital files
- Failure to deliver access to purchased product
- Technical issues preventing product use after verification
Non-Returnable Items
Due to the nature of digital products, the following are generally not eligible for return or refund:
- Downloaded or accessed digital templates, files, or systems
- Products marked as "Final Sale" or "Non-Refundable"
- Free bonuses, promotional items, or bundled gifts
- Refund requests made after extended use or access
- Change of mind or buyer's remorse after access is granted
If you are unsure whether your purchase qualifies, please contact us before requesting a refund.
Defective or Access Issues
If you experience issues with your order, we sincerely apologize. Please:
- Contact us within 72 hours of purchase at [email protected]
- Include your order number and a clear description of the issue
- Provide screenshots or proof of the problem if applicable
We will review your request and may offer:
- A replacement file or updated version
- Full or partial refund, depending on the issue
- Alternative access method if applicable
All cases are reviewed individually to ensure fairness.
How to Request a Refund
Follow these steps:
1. Contact support
Email [email protected] or call +1 2292614240 with your order number and reason for the request.
2. Review process
Our team will review your request within 1-2 business days.
3. Resolution
If approved, we will process your refund or provide a replacement.
Refund Processing Times
Once approved:
- Refunds are issued to your original payment method
- Processing takes 5-10 business days after approval
- Your bank or payment provider may take an additional 3-5 business days to reflect the credit
- You will receive an email confirmation once the refund is initiated
Exchanges
We handle exchanges as follows:
- Request a refund for the original product
- Place a new order for the desired product
If the issue is caused by our error, we may provide an expedited replacement at no additional cost.
Order Cancellations
If you wish to cancel an order, contact us immediately:
Before delivery/access
- Orders cancelled before fulfillment will receive a full refund within 3 business days
After delivery/access
- Orders cannot be cancelled once the digital product has been delivered or accessed
- You may still request a refund under this policy if eligible
During high-demand periods, processing may occur quickly, so please contact us as soon as possible.
Contact Us
If you have any questions about this Refund & Returns Policy, please contact us:
WorkPilot Digital LLC
586 W MAIN ST AUSTIN IN 47102
Email: [email protected]
Phone: +1 2292614240
Response time: 1-2 business days